Privacy & Security

Kikeya Privacy Policy — Your Information Is Completely Safe With Us

We are fully transparent about how your personal information is collected, used, and protected. At Kikeya, your privacy is always our top priority.

Last Updated: January 2026

How We Protect Your Information

A quick overview of the key pillars of Kikeya's Privacy Policy.

Encrypted Connection

Every transaction and login is protected by SSL/TLS encryption. Third parties cannot access your data under any circumstances.

Identity Verification (KYC)

KYC verification is carried out to maintain a safe environment. Your information is used solely for account verification and for no other purpose.

Secure Data Storage

Your data is stored on secured servers. No one can access it without authorization.

Not Sold to Third Parties

Kikeya never sells your personal information to advertisers or third parties. Your data is used solely to provide our services.

Your Control

You have the right to request access to, correction of, or deletion of your data. You can reach out to our support team at any time.

Marketing Opt-Out

You can opt out of promotional messages or emails at any time. We respect your preferences.

1. Introduction

Kikeya is a trusted online gaming and Sports Betting platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy explains how Kikeya collects, uses, stores, and protects your personal information.

By using the Kikeya website or mobile app, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform.

This Privacy Policy applies solely to Kikeya's own platform. Third-party websites and services are governed by their own privacy policies.

This Privacy Policy was last updated in January 2026.

2. Information We Collect

Kikeya collects certain essential information to deliver the best possible service. We only gather what is strictly necessary to operate the platform.

Type of Data What's Included Why We Collect It
Identity Information Name, date of birth, national ID KYC Verification & Age Confirmation
Contact Information Phone number, email address Account Communication & Security
Financial Information Mobile banking number, wallet details Deposit & Withdrawal Processing
Activity Data Game history, betting details Account Management & Analytics
Device Information IP address, browser, operating system Security & Fraud Prevention
We never store your password or full payment card number.

3. How We Use Your Information

Kikeya uses your information for the purposes listed below. For each purpose, we use only the minimum data required.

  • Account Creation & Management: Your identity information is used to keep your account active, verify logins, and update your profile details.
  • Payment Processing: Financial information is used to accurately process deposit and withdrawal requests.
  • Customer Service: Your information is used to resolve issues quickly and provide effective support.
  • Security & Fraud Prevention: Device and activity data is analyzed to detect unusual behavior and protect your account.
  • Legal Obligations: To comply with regulatory requirements and retain data in accordance with applicable laws.
  • Platform Improvement: To analyze user experience and improve the quality of the platform and its services.
  • Promotional Communications: To send you offers and updates, only with your consent. You can opt out at any time.
Your information is never sold to third parties for advertising purposes.

4. Who We Share Information With

Kikeya does not routinely share your personal information with anyone. However, limited disclosure may be necessary in certain circumstances.

  • Payment Providers: Limited information is shared with approved mobile banking and electronic wallet service providers to process deposits and withdrawals.
  • Technology Partners: Cloud hosting and security service providers may access limited data for platform operations, but are bound by strict confidentiality agreements.
  • Legal Grounds: Information may be disclosed in response to a court order or a lawful request from a government authority.
  • Fraud Prevention: In cases of suspected serious fraud or money laundering, relevant information may be shared with the appropriate authorities.
Important: Kikeya never sells or transfers your information to advertisers, data brokers, or marketing companies.

5. Cookies & Tracking Technologies

Kikeya uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help the site remember your preferences.

  • Essential Cookies: These are essential for maintaining active login sessions and ensuring platform security. Disabling these cookies will prevent the platform from functioning properly.
  • Functional Cookies: Used to remember your language, theme, and other preferences.
  • Analytics Cookies: Helps us understand which pages are visited most and how the platform is being used. This information is completely anonymous.
  • Cookie Controls: You can manage cookies through your browser settings. However, disabling certain cookies may affect the quality of our services.
Continuing to use the Kikeya platform constitutes your consent to our cookies policy.

6. Data Security Measures

Kikeya employs modern technical and administrative safeguards to protect your data. Our security framework is continuously updated.

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
  • Firewall Protection: A robust firewall is active to prevent unauthorized access.
  • Two-Factor Verification: Two-factor verification is used for sensitive account activities.
  • Regular Security Audits: Regular security audits are conducted by third-party experts.
  • Restricted Access: Only authorized personnel may access your information when necessary.
  • Data Backup: Your data is securely backed up to prevent loss in the event of a technical issue.
Kikeya's security infrastructure is built to international standards.

7. Your Rights

As a Kikeya user, you have several important rights regarding your personal information.

Right to Access Your Data

You can request to see what information we hold about you.

Right to Correct Your Data

You may request corrections to any inaccurate or incomplete information.

Right to Delete Your Data

You may request the deletion of your data under specific conditions.

Right to Restrict Processing

You may request that the processing of your data be restricted under certain circumstances.

Right to Data Portability

You can request a copy of your information in a structured, portable format.

Right to Object

You may object to the use of your data for specific purposes.

To exercise these rights, contact us through our support channels. We will respond within 30 days.

8. Data Retention Period

How long Kikeya retains your information depends on the type of data and applicable legal requirements.

  • Account Information: For the duration your account is active and up to 5 years after closure, as required by law.
  • Transaction Details: Retained for a minimum of 5 years in compliance with financial regulations.
  • KYC documents: Identity verification documents may be retained for an extended period where required by law.
  • Communication Records: Customer service communications are retained for up to 2 years.
  • Cookies Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the required retention period has ended, your data will be securely deleted or anonymized.

9. Protection of Minors' Data

Kikeya's services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If it is found that a minor has opened an account using false information, that account will be suspended immediately and all associated data will be deleted.

If a parent or guardian believes their child has provided information without permission, please contact our support team immediately. We will take prompt action.

Important Notice: Gambling is illegal and harmful for minors. Kikeya is committed to responsible gaming.

10. Changes to Privacy Policy

Kikeya may update this Privacy Policy as technology evolves, legal requirements change, or our services expand. We will notify you of any significant changes through the following means:

  • Email Notification: A detailed message will be sent to your registered email address.
  • Website Notice: You will see a clear notification when logging in to the platform.
  • Last Updated: The date of the most recent update will be noted at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree with the changes, you may close your account.

We recommend reviewing this page regularly to stay up to date with our latest policy.

11. Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, our support team is available 24/7 to assist you. We take every request seriously and respond promptly.

Email Support

[email protected]

Live Chat

24/7 Support in Bangla

Help Center

Detailed Guide & FAQ

We typically respond to all requests within 24 hours. Complex privacy matters may take up to 30 days.

Your Privacy Is Our Priority

At Kikeya, we believe in transparency and integrity. We are committed to delivering the best gaming experience while keeping your data secure.

SSL Secured
Encrypted Data
Not for Sale
24/7 Support
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